He’ll be right in to see you

"He'll be right in to see you." “He’ll be right in to see you.”

“He’ll be right in to see you.”

      Your doctor appointment is scheduled for 5:30 PM and at 5:25 PM some very nice 30-something “small-business office attractive” receptionist leans into the waiting room calling out your name. For a nanosecond you think you’ve spotted flirtation in her eyes when […]

Modernizing the Hospital Patient Experience

Perchance to Dream: Improving the Hospital Patient Experience

Earlier this week I was invited by Wego Health (whose unique corporate mantra is “Empowering health activists to help others.”) to participate in a videotaped Virtual Patient Panel to help the company ExperiaHealth (“Experia”) (whose corporate motto is “Humanizing the Healthcare Experience”) in improving the “Hospital Patient Experience,” and in this case, specifically […]

Hospitals, Patients, Social Media & Prison

1988 to 2012 – SAME “Hospital Patient Experience

I was recently hospitalized in a wonderful medical facility in New York City for the same surgery I had there in 1988.  The medical technology and level of patient care had surely changed and improved since 1988 but the “experience” of being a “Hospital Patient” hadn’t changed at all but for an upgrade in Patient Room Televisions.  That myopic “patient-centric” way […]

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