He’ll be right in to see you

"He'll be right in to see you." “He’ll be right in to see you.”

“He’ll be right in to see you.”

      Your doctor appointment is scheduled for 5:30 PM and at 5:25 PM some very nice 30-something “small-business office attractive” receptionist leans into the waiting room calling out your name. For a nanosecond you think you’ve spotted flirtation in her eyes when […]

abcs of IBD, Crohn’s & Colitis

IBD = Inflammatory Bowel Disease of which Crohn's Disease and Ulcerative Colitis are the most common. IBD = Inflammatory Bowel Disease of which Crohn’s Disease and Ulcerative Colitis are the most common.

      In light of it being Inflammatory Bowel Disease (#IBD) Awareness Week, below are some quotes/comments I’ve made over the years and some I’ve come across from friends, patients, IBD parents and […]

Liz Boehm of Experia Health – Humanizing the Healthcare Experience

In this  episode of “The Healthcare Interview,” Liz Boehm, Director, Patient Experience Collaborative, Experia Health, is asked about “The Patient Experience” by “professional” patient, Michael A. Weiss.

Experia Health, a subsidiary of Vocera Communications, Inc., is a proactive company whose team works with organizations around the globe to bridge the gaps in “the healthcare experience,” restoring and revitalizing the human-to-human connections to improve […]

Modernizing the Hospital Patient Experience

Perchance to Dream: Improving the Hospital Patient Experience

Earlier this week I was invited by Wego Health (whose unique corporate mantra is “Empowering health activists to help others.”) to participate in a videotaped Virtual Patient Panel to help the company ExperiaHealth (“Experia”) (whose corporate motto is “Humanizing the Healthcare Experience”) in improving the “Hospital Patient Experience,” and in this case, specifically […]

Hospitals, Patients, Social Media & Prison

1988 to 2012 – SAME “Hospital Patient Experience

I was recently hospitalized in a wonderful medical facility in New York City for the same surgery I had there in 1988.  The medical technology and level of patient care had surely changed and improved since 1988 but the “experience” of being a “Hospital Patient” hadn’t changed at all but for an upgrade in Patient Room Televisions.  That myopic “patient-centric” way […]

Doctor-Patient Relationship – Communication, Collaboration, Mutual Respect & Trust

Due to Health Technology and the increased focus on Consumerism in Health-care, the Doctor-Patient Relationship is changing as fast as Congressman Anthony Weiner’s explanations about his Twitter transgressions.  All jokes aside, however, this is becoming a real problem for BOTH parties as Doctors try to service (and grow) their existing Patient Populations while simultaneously deal with increasingly challenging Health Insurance Company/Payor Productivity Payment Requirements and Patients literally don’t know what to do with […]

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